{"id":6206,"date":"2021-09-24T05:50:18","date_gmt":"2021-09-24T13:50:18","guid":{"rendered":"https:\/\/gvmled.com\/?page_id=6206"},"modified":"2026-02-26T20:54:59","modified_gmt":"2026-02-27T03:54:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gvmled.com\/it\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Refund Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Warranty and Return\/Exchange<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The free warranty period is two year from the date of delivery. If your product encounters issues during normal use (excluding issues caused by misuse, abuse, negligence, modification, electrical problems, improper usage contrary to product instructions, natural disasters, improper installation, or repairs performed by individuals other than GVM or GVM-authorized service providers), you are eligible for free returns or exchanges within 30 days and a 2-year warranty service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Free Return\/Exchange Within 30 Days<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you are dissatisfied with your purchase for any reason, you may return the product to GVM within 30 days of delivery. To process a return or exchange, you must contact GVM customer support to provide the correct order number. Returns must be authorized by GVM customer support. After authorization, you must provide a valid tracking number for the returned shipment.<\/p>

If you return the product without authorization or fail to follow GVM\u2019s return process, GVM will not cover any fees or costs associated with the return. Once the warehouse staff receives the returned product, refunds will be processed based on the following conditions:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Country \/ Region<\/th>\r\n Return Period<\/th>\r\n Return Reason<\/th>\r\n Return Condition<\/th>\r\n Refund Amount<\/th>\r\n Return Shipping Paid by Customer<\/th>\r\n Original Shipping Paid by GVM<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Europe \/ United States \/ Canada<\/td>\r\n 30 Days<\/td>\r\n No Reason Return<\/td>\r\n Original packaging and product intact<\/td>\r\n 100%<\/td>\r\n Yes<\/td>\r\n Return: No
Exchange: Yes<\/td>\r\n <\/tr>\r\n
Packaging box damaged, missing manual or warranty card<\/td>\r\n 95%<\/td>\r\n <\/tr>\r\n
Minor defects or missing low-value accessories (e.g. power cable)<\/td>\r\n 90%<\/td>\r\n <\/tr>\r\n
Missing major accessories (softbox, adapter, light stand, fixture)<\/td>\r\n Not Supported<\/td>\r\n <\/tr>\r\n\r\n
30 Days<\/td>\r\n DOA \/ Product Malfunction<\/td>\r\n Original packaging and product intact<\/td>\r\n 100%<\/td>\r\n No<\/td>\r\n No<\/td>\r\n <\/tr>\r\n
Packaging box damaged, missing manual or warranty card<\/td>\r\n 95%<\/td>\r\n <\/tr>\r\n
Product intact but missing low-value accessories<\/td>\r\n 90%<\/td>\r\n <\/tr>\r\n
Product intact but missing high-value accessories<\/td>\r\n Refund will be deducted based on missing item value<\/td>\r\n <\/tr>\r\n\r\n
30 Days<\/td>\r\n Product functional but with cosmetic defects or wear<\/td>\r\n \r\n Handled on a case-by-case basis. Priority is to offer partial refund compensation and encourage product retention. \r\n If the customer insists on return or exchange, it will be processed according to the defective product return policy.\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nota importante:<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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GVM reserves the right to refuse returns or charge a restocking fee of at least 15%. All returned products must be in brand-new condition, placed in their original packaging (including the complete RMA code), and must include all packaging materials, warranty cards, manuals, any included free items, and accessories. The retail value of any free items retained by the customer will be deducted from the total refund amount.<\/p>

Additionally, for logistics orders delivered to freight forwarding services, GVM is not responsible for any lost packages during transit from the courier service point to the warehouse. GVM reserves the right to make the final interpretation of such shipments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2-Year Repair Service<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Within 2 years, if the product encounters issues during use, GVM will provide free repair services under the following conditions:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service Period<\/th>\r\n Failure Reason<\/th>\r\n Repair \/ Replacement Fee<\/th>\r\n Return Shipping Paid by Customer<\/th>\r\n Outbound Shipping Paid by GVM<\/th>\r\n Remarks<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Within 12 Months<\/td>\r\n Product failure during normal use<\/td>\r\n No<\/td>\r\n Europe: Yes
United States: No<\/td>\r\n 		Europe: No
United States: Yes<\/td>\r\n 		Customer covers one-way shipping<\/td>\r\n <\/tr>\r\n
Failure caused by misuse or human damage<\/td>\r\n Yes<\/td>\r\n Yes<\/td>\r\n \/<\/td>\r\n Customer covers one-way or round-trip shipping<\/td>\r\n <\/tr>\r\n\r\n
12\u201324 Months<\/td>\r\n Product failure during use<\/td>\r\n Yes<\/td>\r\n Yes<\/td>\r\n Yes<\/td>\r\n Customer covers round-trip shipping<\/td>\r\n <\/tr>\r\n\r\n
After 24 Months<\/td>\r\n Product failure during use<\/td>\r\n Yes<\/td>\r\n Yes<\/td>\r\n Yes<\/td>\r\n \/<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nota:<\/strong>
If the product is discontinued or out of stock, making repair parts unavailable, GVM reserves the right to refuse repairs. After-sales repair services only support repair or replacement, not returns or refunds. If the product cannot be repaired, customers will need to purchase a new product, for which GVM can offer a discount. The fault conditions and discount rates are as follows:<\/p>

Within 6 months:<\/strong><\/p>